1. Agreement
These Terms of Service govern your use of getclininote.com and the CliniNote clinical NLP platform (collectively, the "Service"), operated by CliniNote Sp. z o.o. ("the Company," "we," "us," or "our") (Plac Bankowy 2, 00-102 Warsaw, Poland). By accessing or using the Service you confirm that you have read and accept these Terms. If you do not accept them, do not use the Service.
If you are a consumer (a natural person acting outside your trade, business, craft, or profession), nothing in these Terms limits your statutory consumer rights under your country of residence.
If you are accessing the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. What the Service Does
The Company provides a clinical NLP extraction platform that processes electronic health record notes submitted by research teams and returns structured datasets containing diagnoses, medications, procedures, laboratory values, and clinical timelines. The Service is designed for clinical research and real-world evidence workflows. It is not a medical device and does not produce clinical decisions or diagnostic outputs for individual patient care.
Because the Service processes clinical notes that may contain identifiable patient data, institutional customers are responsible for ensuring they hold the appropriate authorisation from patients or applicable ethics review bodies before submitting records for processing. The Company operates as a data processor under GDPR Article 28 in respect of any such clinical content.
3. Use of the Service
- You must be at least 18 years old or have the legal capacity to enter contracts under applicable law.
- You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt unauthorised access to any part of the platform or its underlying infrastructure.
- You may not copy, scrape, reverse-engineer, or decompile the Service except to the extent expressly permitted by mandatory law.
- You may not submit to the Service any patient records or other clinical data unless your organisation has executed a data processing agreement with the Company and holds the appropriate authorisation for that submission.
4. Intellectual Property
The Service, including its NLP models, extraction pipeline, user interface, documentation, and all other content, is owned by the Company or its licensors and is protected by European Union and international intellectual-property law. You receive a limited, non-exclusive, non-sublicensable, non-transferable licence to use the Service solely for its intended purpose during the term of your subscription or authorised access.
Nothing in these Terms transfers any ownership of the Company's intellectual property to you.
5. Your Content and Outputs
You retain ownership of any clinical note content you submit to the Service. You grant the Company a limited licence to store and process that content solely in order to generate the extraction outputs you request. The Company does not use submitted clinical content to train, fine-tune, or improve its models, as described in the Privacy Policy.
Extraction outputs generated from content you submit are made available to you. You are responsible for verifying outputs before relying on them in research, publications, or regulatory submissions. The Company provides source citations with each extracted entity to support that review.
6. Right of Withdrawal (Consumer Contracts)
Where you enter into a paid contract with the Company as a consumer at a distance, you have the right to withdraw within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU). To exercise this right, contact the Company at [email protected] with a clear statement of withdrawal. The Company will refund all payments received within 14 days of receiving notice of withdrawal.
The CliniNote Service is primarily offered to organisations (research teams, CROs, hospital evidence departments) and not to consumers. This withdrawal clause applies only where a natural person subscribes to a paid tier outside of their professional activity.
7. Disclaimers and Statutory Guarantees
The Service is provided on an "as is" and "as available" basis. The Company uses purpose-trained NLP models and measures F1 scores on benchmark extraction tasks, but does not warrant that extraction outputs will be error-free or complete for any specific study protocol.
Nothing in these Terms excludes or limits the Company's liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under mandatory law including mandatory EU consumer protection law. Statutory guarantees that apply to consumers under the laws of your country of residence are not affected.
8. Limitation of Liability
To the fullest extent permitted by applicable law, the Company's total aggregate liability arising out of or relating to the Service, whether in contract, tort, or otherwise, will not exceed the greater of EUR 100 or the total fees paid by you to the Company in the three months preceding the event giving rise to liability. This limitation does not apply to the categories of liability listed in Section 7.
9. Termination
The Company may suspend or terminate your access if you breach these Terms, engage in conduct harmful to the Service or other users, or fail to pay applicable fees. Sections that by their nature should survive termination will do so, including Sections 4, 7, 8, 10, and 11.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of Poland.
The courts of Warsaw, Poland have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service, subject to mandatory consumer-protection rules of your country of residence (Article 17-19 Regulation (EU) 1215/2012). If you are a consumer, you may also bring proceedings before the courts of your country of residence, and the Company may pursue you only in those courts.
The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. The Company does not commit to using ADR but will cooperate where required by applicable law.
11. Changes
The Company may update these Terms. Material changes are communicated by posting a new version with an updated "Last updated" date. For contracted customers, material changes will be communicated with reasonable advance notice to the account email address.
12. Contact
CliniNote Sp. z o.o.Plac Bankowy 2, 00-102 Warsaw, Poland
Email: [email protected]
Phone: +48 22 511 1900